FAQ

Frequently Asked Questions

About Logodentity

What is Logodentity?

Logodentity is a brand and web design studio serving creative small business owners ready to build a visual identity that meets their goals and customer needs.



How is Logodentity different from other design studios?

Many high end designers encourage you to "invest" in your business even when you can't afford it. At Logodentity, you'll get everything you need for a beautiful brand without breaking the bank. See payment options below.



What is a Design Consultation?

The free design consultation is a phone call you can schedule with me to talk about your brand, your business, and get a custom quote for your project. This is a good time to ask any questions you have about the design process or payment options.



What is a Logodentity Brand Passport?

A Logodentity Brand Passport is a brand guide that outlines all the aspects of your brand. When a project is over, the amount of files and options can be overwhelming. You'll receive various file types, colors, font pairing, and other elements. Each Logodentity Brand Passport is uniquely designed to help you keep your files organized, apply them across different applications, and show others how to reference your business. If you purchase the Economy Branding Passport or the All-Access Passport, you will also have a 4.25 x 6.875 in | 108 x 175 mm book version of your guide mailed to you so you can reference your brand where ever you go.



Payments, Refunds, & Cancellations

Do you offer payment plans?

Yes; during your free design consultation, we can set up a payment plan. You can pay in weekly, bi-weekly, or monthly installments during the timeline of your project.



Do you offer refunds?

Before The Project Begins
If you request a refund before the project begins, I'll give you a 100% refund, no questions asked. ​ After The Project Begins
Every design service and package includes 2 rounds of revisions. You can purchase up to 5 add-on revisions. If at the end of this revision set, you are still not happy with your project, I will issue a partial refund excluding your 30% non-refundable deposit.



Can I cancel my project?

Yes; you may cancel your project at any time. If your project has not yet begun you will receive a 100% refund. If your project has begun and you wish to use the files designed thus far, you will be refunded for work not completed at the time of the cancellation.



Copyright: Ownership of Designs

What is Copyright?

Copyright is the legal right to use, publish, or authorize others to use the copyrighted material. I am not a lawyer and do not know the copyright laws of your area. For best results, I recommend asking a copyright lawyer. However, the basics of copyright in reference to your files from Logodentity are as follows. ​ An idea is not copyrighted. If your logo has a dog illustration, another brand or business may also have a dog illustration. However, using the same illustration without the permission of the designer or owner of the design is a direct violation of that copyright. ​ You do not own the copyright of a premade font. Your logo is designed using fonts. Once I have delivered your files; the modified version of these fonts used in your logo is copyrighted and owned by you. However, the designer of a font maintains the copyright of the font in its original form. ​ If you'd like a font exclusively designed for your business, we can discuss this during our design consultation call.



What if I want to use assets from another designer?

Some of my clients choose to use elements (also known as assets) from other sources such as Design Cuts or Creative Market in their designs. The original designer owns the copyright to these assets. To use these in your design project, the correct licensing must be purchased for the project. Any designs made from these external assets cannot be trademarked.



How and when do I own my designs?

As the designer I own the rights to my designs with the exception of external assets. At the end of your project I will transfer the rights of the designs to you upon delivery of the finalized files. I maintain the right to use your designs in my portfolio and on social media.