Question 1

What is Logodentity?

Accepted Answer

Logodentity is a brand and web design studio serving creative small business owners ready to build a visual identity that meets their goals and customer needs.

Question 2

How is Logodentity different from other design studios?

Accepted Answer

Many high end designers encourage you to "invest" in your business even when you can't afford it. At Logodentity, you'll get everything you need for a beautiful brand without breaking the bank. See payment options below.

Question 3

What is a Design Consultation?

Accepted Answer

The free design consultation is a phone call you can schedule with me to talk about your brand, your business, and get a custom quote for your project. This is a good time to ask any questions you have about the design process or payment options.

Question 4

Do you offer payment plans?

Accepted Answer

Yes; during your free design consultation, we can set up a payment plan. You can pay in weekly, bi-weekly, or monthly installments during the timeline of your project.

Question 5

Do you offer refunds?

Accepted Answer

Before The Project Begins
The initial deposit is non-refundable. However; if you request a refund before the project begins, I'll give you a refund for the remaining amount paid. ​ After The Project Begins
Every design service and package includes 2 rounds of revisions. You can purchase up to 5 add-on revisions. If at the end of this revision set, you are still not happy with your project, I will issue a partial refund excluding your non-refundable deposit.

Question 6

Can I cancel my project?

Accepted Answer

Yes; you may cancel your project at any time. If your project has not yet begun you will receive a 100% refund. If your project has begun and you wish to use the files designed thus far, you will be refunded for work not completed at the time of the cancellation.

Question 7

What is Copyright?

Accepted Answer

Copyright is the legal right to use, publish, or authorize others to use the copyrighted material. I am not a lawyer and do not know the copyright laws of your area. For best results, I recommend asking a copyright lawyer. However, the basics of copyright in reference to your files from Logodentity are as follows. ​ An idea is not copyrighted. If your logo has a dog illustration, another brand or business may also have a dog illustration. However, using the same illustration without the permission of the designer or owner of the design is a direct violation of that copyright. ​ You do not own the copyright of a premade font. Your logo is designed using fonts. Once I have delivered your files; the modified version of these fonts used in your logo is copyrighted and owned by you. However, the designer of a font maintains the copyright of the font in its original form. ​ If you'd like a font exclusively designed for your business, we can discuss this during our design consultation call.

Question 8

What if I want to use assets from another designer?

Accepted Answer

Some of my clients choose to use elements (also known as assets) from other sources such as Design Cuts or Creative Market in their designs. The original designer owns the copyright to these assets.   To use these in your design project, the correct licensing must be purchased for the project. Any designs made from these external assets cannot be trademarked.

Question 9

How and when do I own my designs?

Accepted Answer

As the designer I own the rights to my designs with the exception of external assets.   At the end of your project I will transfer the rights of the designs to you upon delivery of the finalized files.   I maintain the right to use your designs in my portfolio and on social media.

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