YOUR CLIENT EXPERIENCE GUIDE
Everything you need to know as we begin your journey together.
haul anchor & keep scrolling
・ brand strategy ・ brand identity design・touchpoint design ・ website design ・
Welcome Aboard!
This Client Experience Guide is for new and current clients working with Logodentity™. Whether you just booked or you’re already mid-project, this page is designed to answer common questions and set clear expectations so everything runs smoothly.
It exists to bring clarity around timelines, communication, support, and boundaries — so you always know what to expect and can focus on the exciting part: building a brand you’re proud of.
Feel free to bookmark this page and reference it anytime during or after your project.
How We Work Together
Strong brands are built through focused collaboration, clear communication, and realistic pacing. This section outlines how we work together so your project stays smooth, thoughtful, and enjoyable from start to finish.
OUR OFFICE HOURS
Monday - Thursday
8:00 AM - 11:00 AM EDT
Our studio responds to emails within two business days during dedicated Office Hours. This helps protect focused creative time and family life.
We’re offline on Fridays, Saturdays, Sundays, and holidays. Messages about ongoing projects received outside Office Hours are responded to on the next business day.
Your project timeline is planned with these hours and scheduled time off in mind, so holidays or family days do not delay agreed-upon delivery dates.
OBSERVED HOLIDAYS
To support sustainable creative work and family life, our studio observes the following planned closures.
2026
January 1 & 2 • Charting Days
February 6, 14, & 25 • Family Days
March 9 - 20 • Annual Spring Voyage
April 15 - 16 • Crew Prep Days
May 29 • Homeschool Graduation
June 15 - 16 • Crew Prep Days
July 3 - 6 • Mid-Year Checkpoint
July 22 - 24 • Family Days
August 5 - 6 • Birthday Celebration
August 19 - 21 • Family Days
August 25 - 29 • Annual Summer Voyage
September 7 & 8 • Crew Prep Days
October 13 – 15 • Family Days
October 31 • Captain’s Masquerade
November 22 – 28 • Gratitude Week
December 6 – 12 • Annual Winter Voyage
December 20 – 31 • Winter Break
The Course of Our Voyage
Three Steps for a Smooth-Sailing Project
Every project follows a thoughtful process designed to keep us aligned for for easy collaboration. While the details may vary depending on the service, this process helps us stay on course so you'll always know what stage we’re in as your project unfolds.
POST-PROJECT SUPPORT
Bon Voyage
Each project includes a defined Post-Project Support window, outlined in your contract. This support is designed to help with clarification and implementation questions related to your deliverables. Support may include email guidance, Loom videos, or Zoom calls, depending on the project and what’s most helpful.
If you need additional support after your included window ends, you’re welcome to book a Design Support session to continue refining, updating, or expanding your brand.
Urgent Platform Support
For urgent technical issues while we’re out of the office:
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Wix websites: Contact Wix Customer Care or visit the Wix Help Center
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Dubsado workflows: Dubsado Chat Support can assist with time-sensitive platform issues